Frequently Asked Question

These Terms and Disclaimers govern the supply of goods, installation of software, deployment of support tools, system access, monitoring practices, and limitation of liability in relation to all products and services provided by us. By purchasing goods from us, engaging our services, or permitting deployment, installation, or access to systems, the customer expressly agrees to and accepts the terms set out herein.

Supply of Goods

We supply brand-new laptops, desktops, workstations, servers, networking equipment, accessories, peripherals, and other information technology hardware procured through authorized distributors, original equipment manufacturers (OEMs), or legitimate commercial supply channels. All goods supplied shall be deemed new unless expressly stated otherwise in writing. Product descriptions, images, specifications, configurations, accessories, and availability are indicative in nature and may vary due to manufacturer revisions, batch variations, stock constraints, or discontinuation. Such variations shall not constitute a defect, deficiency, misrepresentation, or grounds for rejection, return, replacement, or legal claim.

Prices, availability, delivery timelines, and configurations are subject to change without prior notice due to factors beyond our control, including but not limited to manufacturer price revisions, taxation changes, currency fluctuations, import restrictions, logistics delays, and distributor policies. Any quotation, estimate, or proposal issued by us is non-binding unless expressly confirmed in writing, and no delay or change arising from such factors shall create any liability on our part.

Warranty and Manufacturer Responsibility

All hardware supplied by us carries manufacturer warranty only, as applicable to the specific product and brand. Warranty terms, scope of coverage, exclusions, service processes, timelines, spare part availability, and replacements are governed exclusively by the respective manufacturer or OEM. We do not provide any independent, extended, or implied warranty beyond what is officially offered by the manufacturer, unless expressly agreed in writing. We shall not be responsible for delays, denials, service quality, policy changes, or outcomes relating to manufacturer warranty claims or third-party service centers. Consumables and wear-and-tear components may carry limited or no warranty as defined by the manufacturer.

Software Installation and Licensing Disclaimer

We strictly do not install, promote, recommend, or support pirated, cracked, trial-extended, or illegally licensed software under any circumstances. All software installed by us shall be either pre-licensed by the manufacturer, installed using valid licenses provided by the customer, or installed using licenses lawfully procured through authorized channels. Responsibility for software licensing compliance, renewals, subscriptions, audits, penalties, or legal consequences rests solely with the customer. We shall not be liable for any claims, audits, fines, penalties, or losses arising from improper licensing or non-compliance with third-party software policies.

Remote Support Software and Monitoring Tools

In order to deliver timely, efficient, and effective technical support, we may install secure remote support software, background agents, monitoring tools, and Remote Monitoring and Management (RMM) components on customer systems. These tools are deployed to facilitate troubleshooting, system maintenance, health monitoring, preventive alerts, and reduction of operational downtime. By engaging our services, the customer expressly authorizes the installation and use of such tools as part of standard support readiness.

If the customer does not wish to have any remote support software, agents, or monitoring tools installed, the customer must inform us explicitly in writing prior to deployment or service commencement. In such cases, support response times may increase, troubleshooting capabilities may be limited, onsite visits may be required, additional charges may apply, and our responsibility shall be restricted to issues explicitly reported and reproducible without such tools.

System Access, Data Handling, and Legal Protection

Remote support and monitoring tools may technically provide visibility into system-level information and, where necessary for support purposes, access to files, configurations, applications, logs, or system interfaces. Such access is strictly limited to what is reasonably required for troubleshooting, maintenance, monitoring, and service delivery. By availing our services, the customer explicitly consents to and authorizes such access.

Notwithstanding the existence of such access, we shall not be deemed to be custodians, processors, or controllers of customer data. Our access shall not be construed as surveillance, misuse, unauthorized access, or assumption of responsibility for data confidentiality, integrity, or compliance. We shall not be liable for the presence, nature, sensitivity, legality, or classification of any data stored on customer systems, including personal, confidential, proprietary, or regulated data that may be accessible during legitimate support activity.

The customer remains solely responsible for data protection, backups, access control, internal policies, user consent, and compliance with all applicable laws and regulations. No action performed by us during the course of support shall be interpreted as acceptance of responsibility for data security, privacy obligations, or regulatory compliance.

Change, Compatibility, and Legacy Systems Disclaimer

Technology environments are subject to continuous evolution. Hardware changes, firmware updates, operating system upgrades, security patches, or vendor updates may affect compatibility with existing software, applications, drivers, or peripherals. We shall not be responsible for failures, malfunctions, or performance degradation of legacy software, end-of-life products, unsupported applications, or custom software not certified for updated platforms. Compatibility testing beyond standard deployment scope must be explicitly requested and may be chargeable.

Performance and Service Expectations

Unless expressly stated in a written agreement, no guarantee is provided regarding system performance, speed improvements, stability, or uptime. All services are provided on a best-effort basis and are dependent on factors including but not limited to hardware condition, software environment, network quality, power availability, third-party services, and user behavior. Performance outcomes may vary and shall not constitute a binding obligation unless contractually agreed.

Security Disclaimer

While monitoring tools, RMM platforms, antivirus software, and security controls may reduce operational and cybersecurity risks, they do not eliminate such risks entirely. We do not guarantee protection against cyberattacks, malware, ransomware, data breaches, insider threats, or zero-day vulnerabilities. The customer remains fully responsible for implementing appropriate security measures, maintaining backups, enforcing access controls, and complying with applicable cybersecurity and data protection regulations. We shall not be liable for security incidents occurring despite reasonable safeguards being in place.

Third-Party Dependencies

Our services may rely on third-party software, platforms, cloud providers, OEMs, internet service providers, and vendors including, but not limited to, Microsoft, Google, Apple, hardware manufacturers, and network operators. We shall not be liable for bugs, defects, outages, service disruptions, policy changes, licensing changes, feature removals, pricing revisions, or delays caused by such third parties. Any impact arising from third-party dependency is outside our control and shall not constitute service failure on our part.

Limitation of Liability

Under no circumstances shall we be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of data, loss of revenue, loss of business, or business interruption. Our total liability, if any, shall be strictly limited to the value of the services expressly agreed in writing and paid for by the customer.