Frequently Asked Question

At The Good Men Enterprise, customer satisfaction is our top priority. We are committed to resolving every issue promptly and professionally. If you feel your concern hasn't been addressed satisfactorily, please follow the steps below to escalate the matter:

Step 1: Frontline Support Team

• Who to Contact: Technician or support staff who handled your case
• Expected Response Time: Within 24 business hours
• How: Visit store, call 9769444455, or email support@thegoodmen.in

Step 2: Store Supervisor / Department Lead

• When to Escalate: If frontline team is unresponsive or resolution is not acceptable
• Contact Name: Supervisor or In-store Manager
• Contact Mode: Ask the staff to connect you directly or email escalation@thegoodmen.in
• Response Time: Within 48 business hours

Step 3: Senior Management

• When to Escalate: If the issue remains unresolved beyond Step 2 or is serious in nature (e.g. misconduct, billing disputes, repeat failures)
• Contact Person: Chaarudutt Motta (Partner)
• Email: ckmotta@thegoodmen.in
• Response Time: Within 72 business hours

Additional Guidelines:

• Always mention your Tag ID / Service Job ID while escalating.
• Share relevant details such as communication history, invoice, or photos if applicable.
• Abusive language or aggressive behavior may result in refusal of service.

We value feedback and are constantly working to improve. Thank you for helping us serve you better.

Need to raise a concern now?
Email: support@thegoodmen.in or escalation@thegoodmen.in