Frequently Asked Question

At The Good Men Enterprise, we strive to maintain stock of commonly required spare parts for faster service. However, in certain cases, parts must be specially ordered based on device type, brand, or availability constraints.

Standard Parts Availability:

• Most common repair parts (screens, batteries, keyboards, etc.) are available in stock.

Special Order Policy:

• If a required part is not in stock, we will place a special order after receiving customer confirmation.
• Advance payment is mandatory for all special orders. Payment is non-refundable once the order is placed.
• Estimated delivery time will be communicated before confirmation — typically 3 to 7 working days, depending on the supplier.
• In rare cases, sourcing may take longer due to brand restrictions, logistics delays, or part unavailability.

Price & Estimate Validity:

• All special order prices are subject to change based on supplier quotes and currency fluctuations.
• Estimates are valid for 48 hours unless confirmed in writing.

Cancellation Policy:

• Once an order is placed with the supplier, it cannot be cancelled or refunded.
• If a customer declines installation after the part arrives, handling/restocking charges may apply.

Warranty on Special Order Parts:

• All parts sourced come with a limited warranty as applicable from the supplier.
• Warranty does not cover physical damage, mishandling, or improper usage post-installation.