Frequently Asked Question

To streamline support and ensure a smooth experience for our customers, The Good Men Enterprise follows a clear and transparent warranty claim process for products and services.

Step 1: Initiate the Claim

• Customer must provide a valid proof of purchase (invoice/bill with date and serial number).
• Warranty claims are to be handled directly by the customer with the respective brand’s authorized service center.

Step 2: Device/Item Inspection (Optional)

• If the customer wishes, our technician can perform a basic inspection before visiting the brand service center.
• However, this is not mandatory, and the customer may proceed directly to the service center.

Step 3: Warranty Eligibility & Responsibility

• The Good Men Enterprise does not take responsibility for claiming or coordinating warranty.
• Customers are required to directly visit the manufacturer’s authorized service center for all warranty-related claims.
• There is no need to come to our store for warranty issues unless the customer needs help.

Step 4: Guidelines Before Visiting the Manufacturer Service Center

• Carry the original invoice or valid proof of purchase.
• Note down the serial number or IMEI number of the device.
• Take a full data backup — service centers may reset or wipe the device.
• Remove any passwords, PINs, or provide the necessary unlock code.
• Ensure the product is physically intact unless covered by accidental damage protection.

Step 5: Optional Paid Assistance

• If the customer requires assistance in managing the warranty process, we offer it as a paid add-on service.
  • Service Fee: ₹2499 + GST
  • Note: Charges may vary depending on the product and brand involved.

  
  
  

Additional Notes

• Warranty is valid only for manufacturing defects.
• Software-related issues or OS corruption are not covered under warranty unless explicitly mentioned.
• The Good Men Enterprise service warranty (if applicable) becomes void in cases of physical or liquid damage post-repair.