Frequently Asked Question

Summary:

This guide explains how an existing Titan Email Admin can add new email users (like sales@, support@, etc.) under their domain.

Use Case:

Admin already has an email like admin@yourdomain.com and wants to add more users under the same Titan Email setup (e.g., info@, accounts@).

Step-by-Step Guide:

1. Login as Admin

Go to https://app.titan.email
Login using your admin account (e.g., admin@yourdomain.com)

2. Open Admin Settings

• Click your profile icon (top-right corner)
• Select “Admin Control Panel”

3. Click “Add User”

• Click the “Add User” or “Create New Email Account” button
• Fill in the following fields:
  • New Email ID: e.g. support@yourdomain.com
  • User’s Name: e.g. Support Team
  • Set Password: (Or choose “send email to set password” option)
• Click “Add” to create the user

Important Tips:

• User Limit: You can only add users if your plan allows it.
• Password Reset: Admin can reset any user’s password from the same panel.

Need help?

Raise a ticket: https://support.thegoodmen.in