Frequently Asked Question

1. Acceptance of Terms

By requesting AppleCare+ activation through The Good Men Enterprise (including NeoStore, TechPlug, or affiliated brands), the customer acknowledges and agrees to these Terms & Conditions. This includes both AppleCare+ and Protect+ plans offered via Apple-authorized partners.

Initiating the activation process constitutes full consent to these terms regardless of outcome, delays, or partner policies.

2. Facilitator Role Disclaimer

• We are only a facilitator for AppleCare+ and Protect+ activations.
• The final decision to approve, reject, or delay a plan lies solely with Apple and their authorized distributors (Ingram, Redington, Servify, etc.).
• The Good Men Enterprise holds no control over approval timelines or outcomes.

3. Customer Responsibility for Eligibility

• Customers must ensure their device is eligible for AppleCare+ at the time of request.
• Device eligibility may vary based on model, purchase date, physical condition, activation window, or existing coverage.
• If the device is ineligible due to any reason (e.g. outside activation window, physical damage, third-party repair history), the plan cannot be activated.

We do not offer refunds, alternatives, or responsibility for ineligible devices.

4. Accuracy of Information

• The activation will be processed based on details provided by the customer, including:

  
  

  • Serial Number
  • Proof of Purchase
  • Customer Name, Number and Email
• Incorrect information will result in rejection or delay. Any rework required will incur administrative charges.
• It is the customer’s responsibility to cross-verify all details before submitting.

5. Activation Timeline & Delay Policy

• Activations typically take 20 to 45 business days minimum, but may extend based on partner workload, Apple verification, or technical issues.
• No status follow-ups will be entertained within the first 20 working days unless stated as urgent.
• Expedited processing is subject to partner availability and is not guaranteed.

6. No Refunds / No Transfers

• Once an AppleCare+ or Protect+ plan is activated, it cannot be cancelled, modified, or transferred to another device or user.
• Customers must understand the scope and duration of the plan before confirming activation.
• We do not issue refunds under any circumstance once the process has been initiated.

7. No Liability Disclaimer

• We are not responsible for activation failures, incorrect submissions, Apple system errors, or partner portal downtime.
• We will not be liable for any damage, downtime, or expense arising from plan rejection or delay.
• If AppleCare+ activation is declined by Apple or its partners, our obligation ends at notifying the customer.

8. Documentation Requirement

• The customer must provide original invoice copy, serial number, and proof of identity if requested.
• Failure to provide necessary documents within the activation window will lead to rejection.

9. Disputes and Jurisdiction

• All disputes must be raised within 48 hours of communication.
• Any service-related disputes will be resolved under the jurisdiction of Mumbai, Maharashtra, India only.

For questions or to submit an activation request, visit: https://support.thegoodmen.in