Frequently Asked Question

Problem Summary:

You’re connected to Wi-Fi or LAN, but internet speed is low or keeps dropping.

Possible Causes:

• Router overload or outdated firmware
• ISP issues
• Device overload or network congestion
• Background downloads or malware

Troubleshooting Steps:

1. Restart Your Router/Modem
   • Unplug the router.
   • Wait for 30 seconds.
   • Plug it back in and wait for it to stabilize.
2. Check Cable Connections
   • Ensure LAN cables are firmly connected.
   • For wireless: Stand closer to the router and see if it improves.
3. Test on Another Device
   • Try loading a website on a different device.
   • If only one device is slow, the issue is local (restart it or clear cache).
4. Run a Speed Test
   • Visit https://fast.com
   • Compare with the plan speed provided by your ISP.
5. Scan for Malware or Background Downloads
   • On Windows: Press Ctrl + Shift + Esc → Task Manager → Check Network tab
   • Close unnecessary apps hogging bandwidth.
6. Update Router Firmware
   • Login to your router admin page (check back of device for IP, usually 192.168.1.1)
   • Update firmware if available.

Still Not Working?

Raise a support ticket at: https://support.thegoodmen.in

We’ll diagnose remotely or schedule a visit.

Tags: slow internet, Wi-Fi disconnects, network lag, unstable Wi-Fi